Privacy policy
Last updated: June 25, 2026
Maison Lumélia operates this store and website—including all related information, content, features, tools, products, and services—to provide you, the customer, with a personalized shopping experience (hereinafter the "Services"). Maison Lumélia is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described herein.
Personal information we collect or process
When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, such that it does not identify you or cannot reasonably be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers; payment card information; bank account details; transaction details; payment method; payment confirmation; and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, place in your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us, including information you include in your communications with us—for example, when you send an inquiry to customer service.
Device information, including information regarding your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, such as how and when you access or interact with the Services.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically via the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
Provide, adapt and improve the Services. We use your personal information to provide the Services to you, including to carry out our contract with you, process your payments, process your orders, remember your preferences and items of interest to you, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate possible returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as for example by recommending products related to your purchases. This may include using your personal information to adapt and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, SMS or postal mail, and to show you online advertisements about products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your username, password or other access credentials with anyone.
Communicate with you. We use your personal information to provide you with customer service, respond to your requests, provide you with efficient services and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or pending litigation, or other litigation proceedings, and to enforce or investigate possible violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:
With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, and order processing and shipping).
With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your location, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity across different merchants and websites.
When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties—for example, to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or, more generally, within our corporate group.
In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than your own, to provide and improve the Services. Furthermore, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about Shopify’s use of your personal information and your rights, you can consult : Politique de confidentialité des consommateurs de Shopify. Depending on your location, you may exercise certain rights regarding your personal information here: Lien du portail de confidentialité de Shopify.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies and other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness or reliability of the information located on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or by users of such third-party platforms without restriction on its use by us or any third party. Our inclusion of these links does not in itself imply any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise indicated on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information regarding children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information regarding individuals under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or foolproof and we cannot guarantee “perfect security”. Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need to retain the information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contracts or policies.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in some cases, we may refuse your request to the extent permitted by law.
Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
Right to rectification. You may have the right to request the correction of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, subject to certain circumstances and exceptions.
Managing communication preferences. We may send you promotional emails. You may choose to stop receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example, regarding your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may exercise the following rights in addition to those listed above:
Right to object to and restrict processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
Right to withdraw consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent prior to its withdrawal will not be affected.
You may exercise these rights via the designated areas within the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights available to you—including rights regarding data processed by Shopify—you can visit https://privacy.shopify.com/fr.
We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have granted them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.
Complaints
If you wish to lodge a complaint regarding our processing of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to challenge our decision by contacting us using the details provided below or by lodging a complaint with the competent data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection ici.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or, where applicable, any equivalent contract issued by the competent UK authority—unless the data transfer is made to a country recognized as providing an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via our chat or the contact form. For the purposes of applicable data protection law, we are the controller of your personal information.